![]() ![]() If your situation is different above, please send us a numerical error code for our study. Please ensure other third software are closed (e.g., OBS studio, skype, google chrome) Download the drivers for Tuner AverMedia Aver TV Ultra PCI-E RDS (H777) for Windows 7 or Windows Vista from the. Please refer to the below troubleshooting guide: Install the driver in Compatibility mode: a. Could you share the images and videos you were talking about? For example, what did you see on the capture screen of RECentral 4 /OBS studio, such as "no signal"/ no device detected. Probably the driver installed on your computer is signed incorrectly.ģ-1. *Code 52*: The driver error code 52 refers to that Windows cannot verify the digital signature for the drivers required for this device. *Code 39*: Please ensure whether or not you install the correct driver. If any yellow signal shows right behind, please right click the mouse and let us know the numerical error code. Please head into: computer management> device management >sound, video, and game controller OS system: may we know your OS (Windows or Mac)? For example, we recommend you use 4K product on Window 10. AVerMedia: Troubleshooting steps for “device is not detected”/ "no signal":īefore we check below points, please ensure your application software (notes: RECentral, OBS.etc) and driver up to date:ġ. ![]()
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